FAQs

How can I correct a mistake in my credit file?

hand with magnifying glassCredit Reporting Agencies provide a research form that can be completed with details of the information you believe is incorrect. Then the CRA will check the information with the credit grantor, collection agency or public record source to see if any error has been reported. Information that can not be verified will be removed from your credit files.

Why does not my credit information from the three credit reporting agencies match?

Credit information providers do not share your credit data with each other. As a result, updates made to one credit file may not be reflected on reports from other companies such as Equifax, Experian, or Trans Union. You will need to contact each credit bureau directly to have information corrected.